I use extensive knowledge, endless enthusiasm and open thinking to help shape the future of travel.

Across hotels, airlines, global alliances and expedition travel, I’ve worked at the intersection of marketing, customer experience, operations and innovation — creating exceptional end-to-end customer journeys, building loyalty and translating better experiences into stronger commercial performance.

I’ve built and inspired teams renowned for their creativity and diversity, and helped lead major transformations for some of the world’s most recognised travel brands. From developing new customer experiences and loyalty programmes to repositioning brands and navigating industry change, my focus has always been on understanding what customers want and finding better ways to deliver it.

A proud Canadian, hailing from Toronto, I’ve lived all over the world — New York, Singapore, Brussels and London — and my love of travel has taken me to more than 120 countries across all seven continents.

— Daniel Kerzner